1 – If you have placed an order online and successfully paid, your order automatically goes into “on-hold” or “processing” status. We will check your order in due time and update to “in packing queue”. We ask your patience in this matter.
2 – If you placed an order online and payment failed, your order automatically goes into “on-hold” status to reserve stock. Please contact us to move your order to “pending payment” so you can attempt online payment again. Alternatively, you can pay EFT and send us the Proof of Payment.